Acnolgen Industries Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or engage with our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our website or email
- Register for or use our mobile applications
- Subscribe to our newsletter or marketing communications
- Request a quote or consultation
- Participate in surveys or provide feedback
This information may include:
- Name and contact details (email address, phone number)
- Company name and job title
- Project requirements and preferences
- Payment and billing information (processed securely through third-party providers)
1.2 Automatically Collected Information
When you access our website or mobile applications, we may automatically collect:
- Device information (device type, operating system, unique device identifiers)
- IP address and browser type
- Usage data (pages visited, time spent, interactions)
- Location data (with your consent, for mobile applications)
- Cookies and similar tracking technologies
1.3 Information from Mobile Applications
Our mobile applications may collect additional information, including:
- Camera access (only when you explicitly grant permission for specific features)
- Photo library access (only when you explicitly grant permission)
- Push notification tokens (with your consent)
- Health and fitness data (only for relevant applications, with explicit consent)
- Analytics data to improve app performance
2. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our services and applications
- To respond to your inquiries and provide customer support
- To send administrative information (updates, security alerts)
- To send marketing communications (with your consent)
- To personalize your experience
- To analyze usage patterns and improve our offerings
- To detect and prevent fraud or security incidents
- To comply with legal obligations
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data based on:
- Consent: Where you have given explicit consent for specific processing activities
- Contract: Where processing is necessary to fulfill our contractual obligations
- Legitimate Interests: Where processing is necessary for our legitimate business interests
- Legal Obligation: Where processing is required by law
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist us in providing our services (hosting, analytics, payment processing)
- Business Partners: With your consent, for collaborative projects or services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- To satisfy legal, accounting, or reporting requirements
- To resolve disputes and enforce our agreements
- For the duration of our business relationship plus any applicable limitation periods
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request limitation of processing
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw previously given consent at any time
To exercise these rights, contact us at support@acnolgen.com.
8. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information held by businesses
- Right to opt-out of sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your CCPA rights
9. Children's Privacy
Our services are not directed to children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@acnolgen.com.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Privacy Shield certification (where applicable)
- Other legally approved transfer mechanisms
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Improve our services and user experience
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
12. Third-Party Links
Our website and applications may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending you a notification (for registered users)
Your continued use of our services after any changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Acnolgen Industries Pty Ltd
Email: support@acnolgen.com
We will respond to your inquiry within 30 days.